Check the countries we currently ship to. Shipping is usually around $13 - $16 USD for one stem/one package. If your country is not listed, please email us and we will find out the shipping expense to your country. Please be aware that we ship all our items from our logistics center in Taiwan. Import duties, taxes, and other country specific charges are not included in the item price or shipping cost. We don't know what these may be for your specific region. These charges are the buyer's responsibility and if there are any such charges, the buyer will have to pay upon receipt of goods. Please check with your country's customs office and FedEx to determine what these additional costs may be prior to ordering.
We ship out the stem as soon as we have received verification that a product has been paid for. If we don't send you a tracking number, this most likely means that there is a problem with PayPal, Mastercard or Visa. To help with this problem, we ask that you take a screen shot /take a picture of your payment and send it to us. We will inquire about the transaction failure with PayPal.
Absolutely not. This is an incorrect use of the ATS Shim. The Shim needs to extend about 2-3 mm above the steer tube. If your steer tube is cut, then you must cut the ATS shim as well. You may not have maximum height adjustability, but you have the other benefits of travel convenience (headset stays preloaded when you take the stem off), steer tube protection and fewer steering parts.
We feel 6061 T-6 aluminum gives us the best balance between weight, durability, and cost. Although 7000 series aluminum has higher tensile and ultimate strength, there is a cost associated with it. It’s more expensive and more brittle than 6061. A correctly engineered stem made from 60061 T-6 will provide many years of reliable service.
This depends on the length of your steer tube. If you have a long or uncut steer tube, then most likely you can use the entire length of our longest ATS shim (100 mm). Our standard length that is packaged with each stem is 85mm, giving you 45mm of possible height adjustment.
We also sell our ATS Shim and Top Cap Package separately and these are available in the following lengths:
80 mm ATS Shim: 40 mm of adjustment
85 mm ATS Shim: 45 mm of adjustment
100 mm ATS Shim: 65 mm or adjustment
You must follow the torque settings that are indicated on the rear clamp bolt. We have engineered, optimized and tested all NVO Components stems thoroughly. All of our stems pass EFBE testing, which is the most rigorous testing standard for bicycle components.
If for some reason you don't like your NVO stem, simply remove the top cap, the stem and the ATS Shim. It slides right off of 28.6 mm steer tubes. Now, replace it with some spacers and your stem of choice.